Fazoli’s Rewards FAQ

You’ll now earn reward points for every dollar you spend, which means the more you love Fazoli’s, the more we’ll love you!

  • Do I need a Fazoli’s account to participate in the Fazoli’s Reward Program?
    • Yes! Sign up by downloading the app or by creating an account online at fazolis.com/loyalty.
  • Will you share my information in my Fazoli’s Rewards account?
    • No, your information will remain private and not be shared.
  • What type of phone do I need to use the app?
    • The Fazoli’s Rewards app is available on iOS and Android devices.  You can find the app in the Apple Store and Google Play Store.
  • How do I refer a friend?  What do I get if they visit?
    • Share your invite code by selecting ‘Invite Friends’ in the app menu. You’ll get a special offer when they sign up using your invite code and make their first purchase.
  • Who do I contact with questions or concerns?
    • In the app, visit the ‘Need Help?’ section under the slide menu or send us an email at social@fazolis.com.
  • Will I continue to receive my Birthday and Anniversary rewards through the Fazoli’s eFamily email club?
    • When you move from our eFamily database to our Loyalty program you will start to receive your birthday and anniversary emails directly through the app. You will also receive email alerts to remind you of your available offers.
  • Can I redeem my points for Cash?
    • No, points and rewards cannot be redeemed for cash.
  • Can anyone enroll in the Fazoli’s Rewards Program?
    • Yes, if you’re over the age of 13 you can be a member of the Fazoli’s Loyalty Rewards Program
  • Is there a fee for enrolling in the Fazoli’s Rewards Program?
    • No, this program is free!
  • What do I do if I forget my username and/or password?
    • On the login screen, click the ‘Forgot Password’ link and we’ll help you or you can use this link to change your password online and request for a password reset link to be sent to you: https://www.fazolis.com/loyalty.
  • How do I earn points?
    • You’ll get 1 point for every $1 you spend (excluding tax and gift card purchases).  Points may be redeemed for select menu items.
  • What do I do if I am unable to scan my barcode?
    • Send us an email via the ‘Need Help?’ section in the app. Be sure to include a photo of your receipt or your receipt barcode number.
  • Can I share my rewards with my family?
    • If your family shares one phone, then yes you can share rewards, but you cannot transfer points or rewards between accounts.
  • Can accounts be combined?
    • No, accounts cannot be combined.
  • Can I scan someone else’s barcode to earn points?
    • You can only earn points for purchases you have made. Make sure to tell your friends how great the app is so they can start earning points. Send them your invite code and you’ll score a special offer the first time they scan a receipt!
  • Can I earn points on the purchase of Catering?
    • Yes! You can earn points on the purchase of catering. Be sure to login with your loyalty account information when placing a catering order to have your points automatically added to your account.
  • How do I redeem offers?
    • You’ll find offers in the Rewards section of the app. Then you’ll redeem the offer the same exact way you redeem rewards.
  • How do I redeem rewards?
    • On the Rewards screen press the Redeem button. From here you can select a reward and press the next Redeem button to produce a QR code. When you get to the register, scan your QR code at the scanner to redeem your reward. 
    • Rewards can also be redeemed online. Login to your account at www.fazolis,com/loyalty. Click ‘Offers’ in the menu view your available offers for redemption and click ‘Redeem’ once you have made your selection. Click ‘OK’ in the pop-up box that appears and your 7-digit redemption code will appear. Take this code to the restaurant and our staff will enter it at the register to redeem! 
  • Do I have to use all my points at once?
    • No, you may use save and build up points for later!
  • Do I have to use my offers at once? 
    • Most offers have an expiration date, so make sure you use the offer before it expires. Once you hit redeem on the offer you will have 8 hours to use the offer before it disappears. 
  • Do my offers ever expire?
    • Yes, most offers have an expiration date, so make sure you use the offer before they expire. Once you hit redeem on the offer you will have 8 hours to use the offer before it disappears.
  • Can I receive cash back with the Fazoli’s Loyalty Rewards?
    • No, cash back is not an option with Fazoli’s Loyalty Rewards.
  • Can I use a Fazoli’s coupon together with another coupon?
    • Unless otherwise stated, coupons cannot be combined with other coupons or offers. Please note that only one reward may be used per order.
  • Do I earn points for my online/pronto pick purchases?
    • Be sure to sign in to your loyalty account when placing an online/pronto pickup order and your points will automatically be added to your account!
  • Can I redeem points with my online/pronto order?
    • Yes! Points may be redeemed to add select menu items to your online/pronto pickup order.
  •  I made an eligible purchase at a Fazoli’s restaurant, but it is not reflected in my rewards account, how do I resolve that?
    • Shoot us an email from the ‘Need Help?’ section under the slide menu inside the app.
  • Is the Fazoli’s rewards app secure?
    • Yes. We take security and privacy very serious. We never sell or release your information and we never see or share your passwords.
  • Why do I need to sign up with Facebook?
    • You don’t have to sign up with Facebook, but if you do you’ll score 10 free points.
  • What information do you access from my Facebook profile? Do you post to my Wall?
    • We will see your general information and the email address associated with your Facebook profile. When you leave feedback in the app you can elect to post this on your Facebook wall.
  • Why does Fazoli’s require my location?
    • We use your favorite location so we can send you sweet deals and offers where you live.
  • This app sounds amazing, but I don’t have a smartphone…can I still get rewarded?
    • Visit fazolis.com/loyalty to set up an account. When you go into the restaurant ask the cashier if they have phone number look-up with Fazoli’s Rewards. The location can award you points via the point of sale system. You will also be able to redeem rewards through this same process.
  • How long do I have to scan my receipt?
    • Receipts must be scanned within three (3) days of purchase. If you scan your receipt after three days, you will receive an error message and will need to contact us via the ‘Need Help’ section of the app in order to have your points added to your account.